Credit card payment

Credit card payment

Information in this guide may change depending on the country listed in your billing address. This article applies to Korea. For other countries, please contact here for support.


You can pay by credit card if you meet the following conditions:

  1. Account is eligible for credit card payment
    Advertiser account under direct contract with Dable
    Agency account that does not receive commission
  2. All campaigns’ budget spending option is set to ‘Daily Budget’
    If you have any campaign with its budget spending option set to ‘Total Budget’, please change it to ‘Daily Budget’ to pay by credit card. For details on changing the budget options, click here.

Accepted credit cards

Credit cards issued in Korea Debit cards, check cards, and credit cards issued outside Korea are not acceptable.

Payment method

  • Automatic payment
    You will be charged automatically if: The spent amount reaches certain threshold; You are charged more than 100 KRW at the end of each month; or You spent 0 KRW last week. In this case, the amount charged as of Monday will be automatically charged.
  • Pay Now
    Click Pay Now to pay the total amount charged as of today.

How to add credit card as a payment method

Marketing dashboard – Billings – Credit Card Setting – Add your credit card details.

For Advertisers account created before November 24, 2020, Please follow the steps :

  1. Go to the Marketing dashboard and click Support > Contact us to request for a credit card payment feature.
  2. When we accept your request, you will see Credit Card Settings under Billings at the left side of the dashboard.
  3. Click Add Credit Card and add your credit card details.

Check your credit card payment

You can find how much you have paid on a given month on ‘Billing’ – ‘Payment History’. Please note that this is a net amount. Total price including VAT can be found in your payment receipt.

Note

You will not receive any tax invoice for the amount you paid by credit card.

About AD Quotation tool

AD Quotation tool

Ad Quotation Tool is a tool to give you the estimated campaign performance and CPC based on your campaign plan. Ad Quotation Tool helps you determine campaign budget and develop strategies before starting a campaign.

✔️The data provided by the quotation tool is an estimation based on historical data and does not guarantee the actual performance. 

1. Select Business category and Campaign goal.

Select Business category and Campaign goal. If your business category is not listed, please check if it is not a prohibited service.

✔️ See Prohibited products or services

See campaign goal
  • Exposure: An ad that reach as many people as possible
  • Traffic Acquisition: An ad that encourage people to visit your landing page on your website or app.
  • Sign Up: An ad that promote signup or subscriptions to services or homepage.
  • Lead Collection: An ad that aim at gathering potential customer DB. For example, promoting a signup for an event, requesting a quote, or getting a reservation inquiry.
  • Purchase: An ad that drives the purchase of products and services on the web or app.
  • Other Conversion Types: An ad that aim at various types of conversions, such as product inquiry, premium calculation, or survey submission.
  • App Install: An ad that drive app install.

2. Select a target country for your campaign.

3. Enter the campaign period and budget.

Enter the campaign period and budget. For budget, enter the amount exclusive VAT in the currency of the target country.

4. Enter the ratio of the budget for devices.

Enter the ratio of the budget for devices. If you don’t have specific budgets for each device, the desktop and mobile budgets are quoted at a 3:7 ratio by default. In general, When you do not select the ratio, the share of mobile will be up to 6~70%. The actual rate for each device may vary according to the device’s response rate.

✔️ You can manage the budget on campaign level. If allocating budget for a device is important, we recommend creating a dedicated campaign.

5. Select a targeting option.

Dable auto-optimization: Dable algorithm learns the campaign and optimizes its performance automatically. Detail settings: If you don’t want to use the auto-optimization by Dable, choose your desired targeting option. The price increases in a ratio depending on the targeting options.

✔️ See Targeting options

6. Click ‘Get a quote’

  • Basic product info
    • Inventory: PC Network, Mobile Network
    • Ad Type : Native Ad
    • Size : 640*400, 400*400, 600*300
      • Uploading only one image file with 4:3 ratio (640px X 480px) is enough. 3 images with different ratios will be automatically created. Or, you can manually upload images for each ratio.
      • See thumbnail image specifications
  • Estimation: You can find your campaign’s estimated data. These data are not guaranteed. Please use them as a guide to better help you campaign planning. 
    • Exp Imps (Expected Impressions)
    • Exp CTR (Expected CTR)
    • Exp Clicks (Expected Clicks)
  • CPC
    • Min. CPC This is your campaign’s minimum CPC. You cannot set CPC amount less than the minimum CPC.  There are various types of discounts, such as vCPM and media. The actual amount you will pay maybe less than Min. CPC when these discounts are applying to your campaign. If your campaign has run for some time and impression is not enough, try increasing CPC within your budget or add better quality content. When your targeting is too narrow or media selection is too limited, raised CPC or high quality content is needed to secure impression.
    • Industry Average CPC This data is only available in a few countries.  Industry Average CPC shows  3-month-average CPC of ad accounts that are in the same industry as you are. You might want to take this into account when running your actual campaign. It can help you to plan the campaign’s budget or set CPC. Once you run a campaign, You can refer to this data to compare your CPC. Industry Average CPC may be lower than Min. CPC. Industry Average CPC is based on the actual amount advertisers pay, and discounts can be applied according to campaign’s  vCPM and media

7. Click ‘Send email’ to receive the quote by email.

FAQ

FAQ

If you collect leads in your campaign while targeting Korea, you must provide a URL that links to your Privacy Policy.

According to the Personal Information Protection Act, advertisers running lead collection campaigns (i.e. campaigns collecting users’ personal data such as names, phone numbers, email address, etc.) targeting Korea must include the ‘Agreement of Collection and Usage of Personal Information checkbox and a URL that links to the advertisers’ Privacy Policy in the lead collection form.

  • Personal data: Personal data is any information that relates to an identified or identifiable living individual. Examples of personal data include the individual’s name, identification card number (residence registration number) or images. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data (Article 2, Clause 1 of Personal Information Protection Act).

A privacy policy must include the following information. If any changes are made, it must be disclosed to users and advertisers must get the users’ consent (Article 15, Clause 2 of Personal Information Protection Act).

  1. Purpose for which the advertisers will collect or use the personal data
  2. The categories of personal data concerned
  3. The length of time for which the personal data will be stored or used
  4. The fact that the users have the right to refuse and if disadvantages follow, the details of such disadvantages

See examples

FAQ – Budget Management

FAQ

What is Invalid Click Adjustments?

Invalid clicks refers to clicks or impressions that are either intentionally or accidentally made to artificially inflate an advertiser’s costs or a publisher’s earnings. Dable’s detection system identifies invalid clicks and filters them from the advertiser’s report and payment so that the advertiser will not be charged for these clicks. When we find any invalid clicks that were not detected by our system, the cost of these clicks will be credited to your account. This credit is called the Invalid Click Adjustments.

Here are a few examples of what Dable may consider to be invalid clicks:

  • Manual clicks intended to increase an advertiser’s costs or to increase profits for website owners hosting your ads.
  • Repeated clicks by one or more users.
  • Clicks by automated clicking tools, robots, or other deceptive software.
  • Actions by publishers calling on users to click their ads . (e.g. CTA to click on ads, ad implementations that lead to massive unintended ad clicks)
  • Extraneous clicks that provide no value to the advertiser, such as repeated clicks made by mistake.

Any invalid clicks charged last month will be credited to your account on the 15th of this month. For example, you will see how much adjustment has been made on January 15 for invalid clicks occurred from December 1 to December 31. To see this data, go to ‘Billing’ – ‘Payment History’.

I want to change my business registration info/tax invoice info.

You can change your tax invoice info (including business registration info) in the Settings tab on your Marketing dashboard.

  • Marketing dashboard – ‘Settings – ‘Advertiser’s Business Registration Info’ – Change as needed and click ‘Save’
I want to add credit card as a new payment method.

You can pay by credit card if you meet the following conditions:

  1. Account is eligible for credit card payment
    Advertiser account under direct contract with Dable
    Agency account that does not receive commission in advance
  2. All campaigns’ budget spending option is set to ‘Daily Budget’
    If you have any campaign with its budget spending option set to ‘Total Budget’, please change it to ‘Daily Budget’ to pay by credit card. For details on changing the budget options, click here

Accepted credit cards

Credit cards issued in Korea. Debit cards, check cards, and credit cards issued outside Korea are not acceptable. 

Payment method

  • Payment method
    You will be charged automatically if:
    The spent amount reaches certain threshold; You are charged more than 100 KRW at the end of each month; or You spent 0 KRW last week. In this case, the amount charged as of Monday will be automatically charged.
  • Pay Now
    Click Pay Now to pay the total amount charged as of today.

How to add credit card as a payment method

Marketing dashboard – Billings – Credit Card Setting – Add your credit card details.

For Advertisers account created after November 24, 2020, Please follow the steps :

  1. Go to the Marketing dashboard and click Support > Contact us to request for a credit card payment feature.
  2. When we accept your request, you will see Credit Card Settings under Billings at the left side of the dashboard.
  3. Click Add Credit Card and add your credit card details.

Check your credit card payment

You can find how much you have paid on a given month on ‘Billing’ – ‘Payment History’. Please note that this is a net amount. Total price including VAT can be found in your payment receipt.

Note

  • You will not receive any tax invoice for the amount you paid by credit card.
Can I allocate promotional credits to another advertiser account?

No, promotional credits provided by Dable cannot be allocated to other advertiser accounts.

I’m an agency, but can I let my advertiser pay for his ad by himself?

For agency-managed accounts, we only receive payments from agencies and not advertisers because the name of the user who made the payment and the name in the tax invoice should be identical.

FAQ- How to Set and Run a Campaign

FAQ

Create and manage content

What does ‘Your landing page cannot be crawled’ mean?

If you see this message after entering your landing page URL, it means that the search engine crawler cannot crawl the page. To solve this problem, please create robots.txt file and upload it to the top-level directory.

You can still run your campaign without adding robots.txt file, but ad exposure can be limited in some media sites based on their policies. For details on how to add robots.txt on your landing page, please click here.

What does ‘We recommend using HTTPS for enhanced website security and performance.’ mean?

HTTPS (Hyper Text Transfer Protocol over Secure Socket Layer) is a secure protocol that encrypts data communicated between a server and a web browser.

HTTP does not encrypt data during communication while HTTPS does. So HTTPS keeps data safe from hijackers and protects user privacy. To ensure the safety of users and advertisers, Dable recommends using HTTPS rather than HTTP.

If your landing page URL is already using HTTPS, you will see this message: ‘This landing page is SSL compliant.’

Below are the cases that are considered as ‘not SSL-compliant.’ You can still run an ad without using HTTPS, but ad exposure can be limited due to media policies and Dable can also decide to limit the use of such ad. Noncompliance cases

1. Having no SSL certificate at all or using invalid certificates

The lock icon does not show on the address bar if you do not have any SSL certificatePage does not load when using HTTPS instead of HTTP – SSL certificate has expired

2. Content within the site is using HTTP

– Website is using HTTPS, but the images, sounds and videos within the site are using HTTP

3. The domain authenticated by SSL does not match with the current URL’s domain

The domain address authenticated by SSL does not match with the URL currently in use, In other words, the current URL (domain) cannot be found in the certificate’s SAN list.
Can I use redirect URLs?

To provide the best ad experience to users, Dable does not allow using redirect URLs for landing page URLs. Redirect URLs send users to a page that is different from the URL added during content creation. Shortened URLs, including ‘bit.ly’ are not allowed as well. If a content has a redirect URL, it will be disapproved in the review stage.

I want to create content that collects leads.

If you set your campaign goal to customer lead collection, you can create such content by using Dable’s lead collection form. To create this form, select Mini Content Type or Article Type under Dable Content.

For details on how to create a campaign focusing on lead collection, please click here

Reasons for content disapproval

1. Incorrect thumbnail image size.

Dable supports images in 16:10 (default), 1:1, and 2:1 ratio. If you upload an image that is at least 640*400 pixels (4:3 ratio), it can be automatically adjusted to other 3 ratios mentioned above.

Dable is partnered with various media types, including web portals, apps, blogs and web communities and serves ads on PC and mobile screens. Each site has different designs and mobile sites require the images to be optimized for smaller screens. This is why we need standards for thumbnail size, so that ads can be exposed to various media types and placements.

If you see black areas around the image you uploaded, it means the size is incorrect. Please edit the image and upload again.

2. Images with excessive exposure to certain body parts.

Images that zoom into certain body parts are not allowed. At least two or more body parts should be visible. Images that highlight certain body parts by using circles, arrows or dotted lines are not allowed.

For examples of images, click here.

3. False accusation/information, exaggeration and overstatement in ad text.

Phrases such as ‘government-backed’, ‘government-supported’ or ‘no need to reimburse at all’ are not allowed in ad texts. Use of these phrases may require evidential documents when necessary. Exaggerations such as ‘perfect’, ‘everyone’, ‘at once’, etc. are also not allowed even if the statement is true.

Some expressions such as ‘Lose XX kg!’, ‘Problem solved with just one pill!’, and ‘Complete cure guaranteed!!’ are banned by the Korea Internet Newspaper Association.

Square and round brackets are not allowed, as ads can be misunderstood as news articles.

4. Ad titles and images irrelevant with the landing page.

Dable checks if the content is relevant with its landing page. If it is found to be irrelevant, the content will be disapproved.

e.g. An ad shows cosmetic products in its thumbnail, but the landing page is about stock information.

This also applies to Article type landing pages. Landing page should always show information that is relevant with the ad.

5. ‘Brand name’ is not shown on the landing page.

Advertisers must upload content that is relevant with the registered ad account.

‘Brand name’ is one of the information you must submit during content creation – this is shown to users. Brand name in your content must match with the name registered in your ad account. Also, this name should be visible on the landing page.

What is ‘Image Library’?

Dable provides free image assets to advertisers to help them reduce image production resources and enhance ad performance.

Advertisers can choose from a wide variety of images according to their industry and needs.

They can also check the performance of campaigns that are using images from Image Library. Each image from Image Library will show statistics such as clicks, impressions, ad spent, and response index. These statistics are based on the actual performance of Dable Native Ad for the last 3 months.

When choosing an image, please note that the usage permission will be expired if:

1) Content creation is still incomplete 3 days after saving the image. 2) Content was disapproved 7 days ago but did not request for re-review. 3) Content was created 14 days ago but its campaign is still not activated.

Does Dable have a Content Creation Service?

Yes, we do! We create ad titles and 4 thumbnail images based on our internal data. Please note that this service is not free and you will need to prepare for the landing pages yourself.

  • Service fee: 100,000 KRW per request (Original price: 200,000 KRW)
  • Production period: 7 business days
  • Request for service

This service is currently available in Korea only.

What are the factors that decide response index?

When estimating a response index, we consider various factors such as CTR, impressions, reach, etc

My response index is not shown a negative (-) number.

Response index is shown only if your content has received over 5,000 impressions and 500 clicks over the last 7 days. Besides these two factors, other factors such as media and campaign period are also considered in the calculation process.

If your response index is not shown, it means that the factors mentioned above did not reach the required threshold. The response index will show up once the threshold is reached.


Create and manage campaign

One of my campaigns using Total Budget has now expired. I want to move its remaining budget to another campaign.

You can do this by clicking on the ‘Reset Total Budget’ button. If your campaign using the Total Budget option has expired, you can move the remaining budget to the Remaining Budget. Select the expired campaign in the Campaign Management page and then click the ‘Reset Total Budget’ button. Or, click on the campaign and set the budget amount to 0 in the Set period/budget tab.

  • Total budget: Refers to the budget exclusively allocated to a campaign. This campaign will spend the total budget amount, or the amount allocated to the campaign until the spend limit has been lifted.
  • Remaining budget: Refers to the budget that has not been allocated to any campaign.
Adjust your CPC to increase ad’s priority and viewability.

When choosing which ads to serve on partner sites, factors such as campaign’s targeting, content quality, and media’s ad serving policy are considered. Many advertisers compete for an ad space, and usually campaigns with high CPC or high-quality content win. For details on CPC bidding settings, click here.

For example, if you increase CPC from 250 KRW to 280 KRW, viewability will increase by 12%. If it is difficult to increase CPC, try creating a high-quality content to increase viewability.

If there is more than one content in a campaign, how are they prioritized in serving?

Content that is most wanted (selected) by users will be automatically chosen.

FAQ – Create your ad account

FAQ

I forgot my password.

If you cannot remember the password, click on the Forgot Password?  button.

My ID and password is correct, but I cannot login.

Did you stop serving ads for more than 90 days? If so, your account may have been deactivated. Please contact us here to reactivate the account.

Do I need to make written contracts to serve ads on Dable network?

No, you don’t need to. Just agree to the Terms of Service that appears when you first log in to the marketing dashboard.

What is an Official Partner?

Official Partners of Dable Native Ad have more experience and expertise in running campaigns on Dable network. You will experience high-quality account and content management and performance. To see a list of Official Partners, click here.

Are only Official Partners allowed to provide service to advertisers?

No, any agency can provide service to advertisers who are interested in Dable. Please contact us here for commission rates.

Do agencies need to make a written contract with Dable to provide service?

No, you do not need to make a written contract. Just agree to the Terms of Service that appears when you first log in to the marketing dashboard.

I want to receive an advertiser account that served ads on Dable through another agency. How can I do this?

Dable does not involve in account transfers among agencies. Please discuss the issue thoroughly with the respective agency to make an agreement.

Things to check before transferring account

  • Dable does not provide commissions for the budget remaining in the advertiser account that is to be transferred. Commissions were paid in advance at the time when the former agency made a payment, so we cannot pay the commission again as it has already been paid to the former agency.
  • You can only transfer accounts among agency accounts. You may not transfer a directly-managed account to an agency account. Instead, you should ask the agency to create your advertiser account.
  • Promotional credits cannot be reallocated to another account and will be expired.

How to transfer account

  1. Allow ownership request
    The former agency should change the ownership request status to Allow from Disallow.
    – Marketing dashboard – Manage All Accounts – Permissions – Uncheck ‘Disallow ownership requests’
  2. Request for ownership 
    – Manage All Accounts – Permissions – Click the ‘+Request Ownership’ button
  3. Transfer is complete when the former agency accepts the request
I used to run an advertiser account by myself but now I want to ask an agency to do this for me. How can I do this?

Account transfer is only available among agency accounts. Please ask the agency to create an advertiser account for you. If you still want to use your existing account, please contact us here.


Related Guide

Billing and tax invoice (agency)

Billing and tax invoice (agency)

💡 You can create content even if there is no money in your account. For details on content creation, click here

Information in this guide may change depending on the country listed in your billing address. This article applies to Korea. For other countries, please contact here for support.


Making a payment

Agencies can only pay by bank transfer.

  • Bank transfer: You need to add money to your account first to serve ads. If it is your first time to make a payment, please note that there is a minimum payment of 1 million KRW (VAT exclusive). Once you make the payment, Dable will check the amount and add it to your account. There can be delays in this process if you added money during weekends or holidays. To see Dable’s business license and bankbook, please go to the Marketing dashboard and click ‘Payment History’ under ‘Billing’.

Agency commission

There are two ways to pay for an agency commission:

  • Prepay: Most agencies receive commissions in advance by default. They can do this by taking their commission amount from ad payment, and we will add the original payment amount (that is, including the commission amount) to the account.
  • Postpay: Agencies categorized as a simplified taxpayer or have otherwise made an agreement with Dable may receive commissions after ad payment. In this case, agencies must pay for the total ad cost and receive their commission back on every 15th or the last day of a month once their tax invoice (cash receipt for simplified taxpayers) has been issued. If you want to choose this option, please contact us here

If you have any questions including commission rates, please contact us here.


Allocating budget to accounts

When an agency makes a payment, it will be added to the agency’s account. Then the agency will allocate this budget to each advertiser’s account as needed. However, please note that promotional credits cannot be allocated.

  • Marketing dashboard – ‘Budget Allocation’ – Choose the account you will allocate the budget to under ‘Allocate to’ – Click ‘Allocate’

Tax Invoice

Once you pay for your ads (considering your commission payment option), we will check and add it to your account. We will also issue tax invoice by using the business info you have provided in your account.

You should also issue a tax invoice on the commission you received, dated on the day you made the payment. To find Dable’s business info, go to the Marketing dashboard – ‘Billing’ – ‘Payment History’ and it is on the top of the page.

Simplified taxpayers cannot issue tax invoices for commissions as VAT is exempted. In this case, please issue cash receipts instead.

✔️ You must have provided the business registration info as it is essential for issuing tax invoice and adding money to your account. Please go to the Marketing dashboard – ‘Settings’ – ‘Agency’s Business Registration Info’ and add relevant data. Agency’s business registration info and accounting contact fields are mandatory. Advertiser’s business registration field is optional. 


FAQ

I want to change my business registration info/tax invoice info.

You can change your tax invoice info (including business registration info) in the Settings tab on your Marketing dashboard.

  • Marketing dashboard – ‘Settings – ‘Advertiser’s Business Registration Info’ – Change as needed and click ‘Save’
What is Invalid Click Adjustments?

Invalid clicks refers to clicks or impressions that are either intentionally or accidentally made to artificially inflate an advertiser’s costs or a publisher’s earnings. Dable’s detection system identifies invalid clicks and filters them from the advertiser’s report and payment so that the advertiser will not be charged for these clicks. When we find any invalid clicks that were not detected by our system, the cost of these clicks will be credited to your account. This credit is called the Invalid Click Adjustments.

Here are a few examples of what Dable may consider to be invalid clicks:

  • Manual clicks intended to increase an advertiser’s costs or to increase profits for website owners hosting your ads.
  • Repeated clicks by one or more users.
  • Clicks by automated clicking tools, robots, or other deceptive software.
  • Actions by publishers calling on users to click their ads . (e.g. CTA to click on ads, ad implementations that lead to massive unintended ad clicks)
  • Extraneous clicks that provide no value to the advertiser, such as repeated clicks made by mistake.

Any invalid clicks charged last month will be credited to your account on the 15th of this month. For example, you will see how much adjustment has been made on January 15 for invalid clicks occurred from December 1 to December 31. To see this data, go to ‘Billing’ – ‘Payment History’.

Can I allocate promotional credits to another advertiser account?

No, promotional credits provided by Dable cannot be allocated to other advertiser accounts.

I’m an agency, but can I let my advertiser pay for his ad by himself?

For agency-managed accounts, we only receive payments from agencies and not advertisers because the name of the user who made the payment and the name in the tax invoice should be identical.


Related Guide

Agency account

Agency account

Sign up and join Dable, the best personalization platform in Asia, to show your ads to most relevant users.

You can create an account here. Contents of this guide may be different depending on where the agency’s business is located. This article applies to Korea. If you have any questions related to account creation, please contact us here.


Before we start

To create an agency account, you must have an email address to use as your Login ID, your (agency’s) business license, and your advertiser’s sample content URL.

Dable allows only 1 agency account per business license. If you have an existing account, please use that one instead. If you forgot your password, please click Forgot Password? and follow the instructions. If you need to separate your account, please contact us here.

💡 If you already have an agency account, you can add advertisers without creating a new account. Please read the Add advertiser to agency account below.

Please read Dable’s Content Review Guide and check if you meet all the requirements. In particular, please pay special attention to the following:

✔️ Products or services related to gambling (including lottery) are prohibited. See prohibited products/services here. ✔️ If your ad’s landing page has provocative or sensational content, your ad may not be served.


 Create agency account

  1. Go to the Create Ad Account page.
  2. Select ‘I am an agency, and I would like to serve ads on Dable network on behalf of my advertiser.’
  3. Enter Contact Info. Email and password will be used to log in to your Dable marketing dashboard.
  4. Enter Business Info of the agency. Please provide websites or sample URLs that link to your advertisers’ ad content.
  5. Enter Campaign Info.
  6. If you check on ‘Please send me tips on product updates and campaign best practices’, you will receive our latest news by email.

Once you create an account, we will review it within 1 business day and notify the results to you by email.

💡 The URL of your sample content may be different with the actual URL that will be used in your ad campaign. However, the product or service should not be changed.


Log in to the Marketing dashboard

Once your account is successfully created, you will receive an email from Dable. Now you can log in to the Marketing Dashboard to create a campaign.

✔️ First things first, please upload the agency’s business registration info! You cannot add money to your account if this is not done yet. Also, this info will be used to issue your tax invoice. Advertiser’s business registration info is optional.
✔️ Create a content. For details on how to create a content, click here.
✔️ Create a campaign. For details on how to create a campaign, click here.
✔️ To learn more on making payments and issuing tax invoice, click here.


Add users

You can invite advertisers or staff and give them access to the marketing dashboard. Users will be categorized according to their permission levels and account type.

Permission level

  • Administrator: Can access all features in the account including content creation and performance analysis.
  • Performance: Can access performance analysis, lead collections, and guide documents only (cannot create or modify content)

Account type

  • Agency: Can access all accounts managed by the agency
  • Advertiser: Can only access accounts related to them

How to add users

Follow the steps below to add users. You can always change or delete users from your account.

  1. Log in to the marketing dashboard.
  2. Click ‘+ Manage All Ad Accounts’ in the top left corner.
  3. Click the ‘User Management’ tab.
  4. Click ‘+Add’.
  5. Enter Login ID and permission and select the account type. Email will be used to find passwords.
  6. Click ‘Save’ and send the login details to the user.

Add advertiser to agency account

To provide service to an advertiser who is new to Dable, just add the advertiser to your agency account. The advertiser account will go through the review process.

  1. Log in to the marketing dashboard.
  2. Click ‘+ Manage All Ad Accounts’ in the top left corner.
  3. Click the ‘Ad Accounts Overview’ tab.
  4. Click ‘+ Add Account’.
  1. Enter the advertiser info and the email to receive the account approval notification.
  2. If you want to create an ID to share with the advertiser, enter the permission level and login ID. You can create additional IDs after creating the account.
  3. Click ‘Submit’.
  4. We will review the request and notify the result by email. Once your account is successfully created, you will receive an email from Dable.

FAQ

What is an Official Partner?

Official Partners of Dable Native Ad have more experience and expertise in running campaigns on Dable network. You will experience high-quality account and content management and performance. To see a list of Official Partners, click here.

Are only Official Partners allowed to provide service to advertisers?

No, any agency can provide service to advertisers who are interested in Dable. Please contact us here for commission rates.

Do agencies need to make a written contract with Dable to provide service?

No, you do not need to make a written contract. Just agree to the Terms of Service that appears when you first log in to the marketing dashboard.

I forgot my password.

If you cannot remember the password, click on the Forgot Password?  button.

My ID and password is correct, but I cannot login.

Did you stop serving ads for more than 90 days? If so, your account may have been deactivated. Please contact us here to reactivate the account.

I want to receive an advertiser account that served ads on Dable through another agency. How can I do this?

Dable does not involve in account transfers among agencies. Please discuss the issue thoroughly with the respective agency to make an agreement.

Things to check before transferring account

  • Dable does not provide commissions for the budget remaining in the advertiser account that is to be transferred. Commissions were paid in advance at the time when the former agency made a payment, so we cannot pay the commission again as it has already been paid to the former agency.
  • You can only transfer accounts among agency accounts. You may not transfer a directly-managed account to an agency account. Instead, you should ask the agency to create your advertiser account.
  • Promotional credits cannot be reallocated to another account and will be expired.

How to transfer account

  1. Allow ownership request
    The former agency should change the ownership request status to Allow from Disallow.
    – Marketing dashboard – Manage All Accounts – Permissions – Uncheck ‘Disallow ownership requests’
  2. Request for ownership
    – Manage All Accounts – Permissions – Click the ‘+Request Ownership’ button
  3. Transfer is complete when the former agency accepts the request
I used to run an advertiser account by myself but now I want to ask an agency to do this for me. How can I do this?

Account transfer is only available among agency accounts. Please ask the agency to create an advertiser account for you. If you still want to use your existing account, please contact us here.


Related Guide

Billing and tax invoice

Billing and tax invoice

💡 You can create content even if there is no money in your account. For details on content creation, click here

Information in this guide may change depending on the country listed in your billing address. This article applies to Korea. For other countries, please contact here for support.


Making a payment

You have two options to pay for your ads – bank transfer and credit card.

  • Bank transfer: You need to add money to your account first to serve ads. If it is your first time to make a payment, please note that there is a minimum payment of 1 million KRW (VAT exclusive). Once you make the payment, Dable will check the amount and add it to your account. There can be delays in this process if you added money during weekends or holidays. To see Dable’s business license and bankbook, please go to the Marketing dashboard and click ‘Payment History’ under ‘Billing’.
  • Credit card: You will pay for your ads after the ads have been served. You must meet certain requirements to be eligible for credit card payment. For details, click here

Tax invoice

Tax invoices will not be issued for credit card payers. However, if you made a payment by bank transfer, we will issue a tax invoice as soon as we receive your payment by using the business registration data in your account.

✔️ To make a payment, you should have your business registration info ready in your account. To do so, please go to the Marketing dashboard and click ‘Settings’ – ‘Advertiser’s Business Registration Info’. 

To see your payment history and Dable’s business license/bankbook, click ‘Billing’ – ‘Payment History’.

FAQ

What is Invalid Click Adjustments?

Invalid clicks refers to clicks or impressions that are either intentionally or accidentally made to artificially inflate an advertiser’s costs or a publisher’s earnings. Dable’s detection system identifies invalid clicks and filters them from the advertiser’s report and payment so that the advertiser will not be charged for these clicks. When we find any invalid clicks that were not detected by our system, the cost of these clicks will be credited to your account. This credit is called the Invalid Click Adjustments.

Here are a few examples of what Dable may consider to be invalid clicks:

  • Manual clicks intended to increase an advertiser’s costs or to increase profits for website owners hosting your ads.
  • Repeated clicks by one or more users.
  • Clicks by automated clicking tools, robots, or other deceptive software.
  • Actions by publishers calling on users to click their ads . (e.g. CTA to click on ads, ad implementations that lead to massive unintended ad clicks)
  • Extraneous clicks that provide no value to the advertiser, such as repeated clicks made by mistake.

Any invalid clicks charged last month will be credited to your account on the 15th of this month.
For example, you will see how much adjustment has been made on January 15 for invalid clicks occurred from December 1 to December 31. To see this data, go to ‘Billing’ – ‘Payment History’.

I want to change my business registration info/tax invoice info.

You can change your tax invoice info (including business registration info) in the Settings tab on your Marketing dashboard.

  • Marketing dashboard – ‘Settings – ‘Advertiser’s Business Registration Info’ – Change as needed and click ‘Save’
I want to add credit card as a new payment method.

You can pay by credit card if you meet the following conditions:

  1. Account is eligible for credit card payment 
    Advertiser account under direct contract with Dable
    Agency account that does not receive commission
  2. All campaigns’ budget spending option is set to ‘Daily Budget’
    If you have any campaign with its budget spending option set to ‘Total Budget’, please change it to ‘Daily Budget’ to pay by credit card. For details on changing the budget options, click here.

Accepted credit cards

Credit cards issued in Korea Debit cards, check cards, and credit cards issued outside Korea are not acceptable.

Payment method

  • Automatic payment
    You will be charged automatically if: The spent amount reaches certain threshold; You are charged more than 100 KRW at the end of each month; or You spent 0 KRW last week. In this case, the amount charged as of Monday will be automatically charged.
  • Pay Now
    Click Pay Now to pay the total amount charged as of today.

How to add credit card as a payment method

Marketing dashboard – Billings – Credit Card Setting – Add your credit card details.

For Advertisers account created after November 24, 2020, Please follow the steps :

  1. Go to the Marketing dashboard and click Support > Contact us to request for a credit card payment feature.
  2. When we accept your request, you will see Credit Card Settings under Billings at the left side of the dashboard.
  3. Click Add Credit Card and add your credit card details.

Check your credit card payment

You can find how much you have paid on a given month on ‘Billing’ – ‘Payment History’. Please note that this is a net amount. Total price including VAT can be found in your payment receipt.

Note

  • You will not receive any tax invoice for the amount you paid by credit card.

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